I think this piece is excellent, working in sales can be trying when faced with rude people on the other end of the line. Just be nice.
For me, kindness is when you do something for someone else that you have no reason to do – you forgo your agenda for the sake of someone else’s. In our professional lives, frankly speaking, this is rare. Everyone has targets to hit, personal goals to achieve and bosses to please – whether the agenda is yours or that of someone else, it is nearly always there in the background.